IT Support role

IT Support role (1 position)
Location: Macau
Salary: Negotiable, based on experience
English: Fluent preferred
Cantonese: Daily Conversation level preferred, but not necessary

systemsGo is offering a unique opportunity for the right individuals. We are seeking a hands-on IT support engineer to work onsite in Macau. The successful candidate will become part of the support team for a world-renowned entertainment troupe. If you have strong IT support experience but are tired of the humdrum, 9 to 6 office environment, this is a chance to spread your wings and apply your skills in a completely different environment.

★There will be future opportunities in Hong Kong as the company grows.

We are offering a competitive salary, excellent benefits, training and career development potential.

Responsibilities:
• Systems & network management – file/print servers, Exchange server, network infrastructure
• Supervise a small team of engineers to ensure effective response to user requests and IT issues.
• Liaison with the systemsGo Helpdesk to coordinate response to user requests and resolve conflicts and inefficiencies
• End-user support – primarily onsite/deskside
• Escalation point for team members for complex user requests and infrastructure service interruptions
• Manage small to midsize projects – PC/LAN setup, network & system upgrades, application installations, etc.
• Diagnose, troubleshoot and resolve IT hardware and software problems arising with customer’s information technology environment
• Escalation to and liaison with IT HQ staff to resolve complex problems
• Maintain up to date computing equipment inventory
• Ensure compliance with corporate policies in information technology matters


Experience & Abilities:
• Good knowledge of and experience with Windows 2000 & XP in a corporate domain network environment
• Knowledge of Microsoft applications MS Office, Outlook, Project
• Good knowledge of Microsoft Servers - Microsoft Windows Server 2000, Exchange 2003
• Good knowledge of physical infrastructure (cabling, connectors, etc.)
• Basic knowledge of networks (TCP/IP, Routers, Switches)
• Proactive and Autonomous – ability to work independently and recognize when to request assistance
• Excellent customer service skills
• Strong communications skills – spoken & written
• Positive attitude & outgoing personality
• Strong team spirit
• Flexible, adaptable, excellent priority management, excellent stress management
• Experience as a supervisor and/or manager of IT support staff desirable
• Degree/diploma in computer science preferred but not essential
• Relevant industry certifications (MCSE, CCNA) or equivalent demonstrated experience
• Experience – Three to six years experience in a similar position

Agency/Employer: systemsGo Corporation
Town or City: Macau
Location: Macau
Sector: IT
Related Job Titles: PC and Network Support
Permanent/Contract: Permanent, Full time
Experience: 3 years
Date: 05-06-2008
Salary: Not specified

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